Privacy

FyldeLabs is a trading name of Ryan Horth, providing web design and development services from the Fylde Coast.

For data protection purposes, Ryan Horth is the controller of personal information collected through this website and through enquiries made to FyldeLabs.

If you have a question about your personal information or want to exercise your data protection rights, you can contact FyldeLabs through the contact page on this website.

FyldeLabs may collect personal information when you contact me, submit an enquiry or start a project.

This may include:

• Your name
• Email address
• Telephone number, if provided
• Business or organisation name
• Information about your website or project
• Budget and timescale information you choose to provide
• Messages, files or other information submitted as part of an enquiry
• Records of correspondence relating to an enquiry or project

Some technical information may also be collected automatically when you use the website, such as your IP address, browser information, request data and security logs. This information may be processed by hosting, security and infrastructure providers to operate and protect the website.

Information about cookies and similar technologies is covered separately in the Cookie Policy.

Personal information is only used where there is a legitimate reason to do so.

This may include:

• Responding to enquiries
• Understanding your requirements
• Preparing estimates, proposals and quotations
• Taking steps towards entering into a contract with you
• Delivering and managing agreed project work
• Communicating with clients during and after a project
• Maintaining business, accounting and transaction records
• Protecting the website and services against spam, abuse, fraud and security threats
• Complying with legal or regulatory requirements

Depending on the circumstances, the lawful basis for processing may be taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, or pursuing legitimate business interests such as operating and securing FyldeLabs.

Where consent is specifically required, such as for certain forms of marketing or optional tracking technologies, consent will be requested separately.

FyldeLabs does not sell personal information.

Personal information may be shared with trusted service providers where this is necessary to operate the business or provide a service.

This can include:

• Website hosting and infrastructure providers
• Email and communication providers
• Accounting or payment services
• Professional advisers
• Technical service providers involved in delivering a project

Only information reasonably necessary for the relevant purpose is shared.

Some service providers may process information outside the UK. Where this happens, appropriate safeguards are relied upon where required by data protection law.

Personal information may also be disclosed where required by law or where reasonably necessary to establish, exercise or defend legal rights.

Clients working with FyldeLabs may be given an account for the secure client area, where project progress and updates are shared.

For each account the following is held:

• Your name and email address
• A protected version of your password, which is never stored or readable in its original form
• The organisation and projects your account has access to
• The date your account was created and the date your invitation was accepted
• The date and time of successful sign-ins
• A record of administrative actions such as invitations, access changes and project updates

Sign-in records exist only to keep accounts secure and to confirm who has access. No browser fingerprinting or tracking is carried out, and one client can never see another person's sign-in history.

Account and sign-in records are kept for as long as the account is in use and for a limited period afterwards, in line with the retention approach described below.

Personal information is not kept for longer than reasonably necessary.

The retention period depends on why the information was collected and may take into account:

• Whether an enquiry becomes a client project
• The length of the client relationship
• Whether information is required to support or maintain completed work
• Accounting, tax or other legal record-keeping requirements
• The need to resolve disputes or establish legal rights
• Security and fraud-prevention requirements

Information that is no longer required will be deleted, anonymised or otherwise securely disposed of where reasonably practicable.

Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:

• Ask for a copy of information held about you
• Ask for inaccurate information to be corrected
• Ask for information to be deleted
• Ask for the use of your information to be restricted
• Object to certain uses of your information
• Receive certain information in a portable format
• Withdraw consent where processing is based on consent

These rights are not absolute and may not apply in every situation.

To make a request, contact FyldeLabs through the contact page.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

This Privacy Notice may be updated when FyldeLabs changes how information is collected or used, or where legal requirements change.

The latest version will always be published on this page.